24 hour call center

0208 429 6347

Booking Process

One of the key principles that guide our operations at Beeline Cars is that our customer is #1 always. It’s for this reason that when we were designing our booking system, we’d our clients in mind.

When you first contact our customer care centre and your call is picked by one of our dedicated staff members, our Computerised Transport Dispatch System automatically captures your booking details, including your full name, contacts, pickup location and destination. They’re then kept in safe custody within our systems, waiting for your next call.

To place a booking, all you need to do is make a simple phone call on 0208 429 6347. One of our highly professional customer care handlers will immediately swing into action and take you through the process, with our computerised travel dispatch system on standby to automatically capture your details.

The next time you want to book for our Beeline Cars Minicabs, our Interactive Voice Response system will automatically do the booking for you. Indeed, with this IVR system pacing a booking becomes as simple and tireless as pushing a button!

What Happens in a Subsequent Booking?
When you contact us for a return booking, our system displays all the details of your last booking automatically so as to enable our customer care consultant handling your call to easily and efficiently finish up with your booking in a timely manner.

Our Transport Dispatch System always captures your booking details accurately and records them for safe keeping, making it very easy to send our minicabs for your use in the timeliest manner.